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Travelocity.com - DO NOT USE THEM, THEY SUCK

HOTEL BOOKING - Complaint
Review by guthrie_gillings on 2012-06-14
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
I called and booked a hotel in ELY, NV. They booked me in IRVING, TX. I had to get a hotel in ELY and now they won't refund my money. I have called 5 times and they all say, "I need to call the hotel and see" Instead of just saying they screwed up and refunding it, they won't do anything. I will NEVER use them again and neither should you
Comments:1 Replies - Latest reply on 2012-06-16
Posted by Alain on 2012-06-16:
Third party contractors such as Travelocity are of little help when they make a mistake or if the customer encounters any sort of problem. While you're right that not using them is the best way to avoid a problem, in this case you might want to also consider making an official complaint to your states attorney general and http://www.ftc.gov/bcp/index.shtml

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