AT&T Wireless - Unfair Termination Fee
iPhone3GS data / phone plan - Complaint
TACOMA, WA, WASHINGTON -- On May 1st I called to port out my wifes phone over to Sprint due to AT&T's horrendous data plan. While on speaker phone my wife, Sprint store representative and I listened to the AT&T representative ask why I needed the account number. I explained that we were porting out, all was fine, he gave me the account # and said we were not in contract.
One month later my wife receives a bill for 140 dollars for cancelling the contract early... I spoke to two AT&T reps both told me that while they believed me, they couldn't fathom how their representative would not have told us there was a termination fee.
The following week at the advice of concerned friends, I called AT&T and asked for a manager. Again my wife and I were told (in quite a stern way) that despite what their representative told us we were still in a 2 year contract that was not up for another 4 months when we ported out and that they could do nothing for us.
We feel that we signed on for a 1yr contract but unfortunately didn't keep that paperwork and the bills don't mention the contract.
We feel so ripped off. AT&T is the last company we will use for anything in the future.