Expedia - No Customer Service When They Admit They Messed Up
Airline Travel - Complaint
ATLANTA, GEORGIA -- We have spent over two hours on hold with Expedia. They booked my wife on a flight back to the US via Vancouver Canada with a 1:15 minute connection. They sent an email saying urgent we must talk to you. They said she will never get through customs in time. This is true. But after an hour on hold they said nothing can be done. The next day they said they made a change but when we called again and wanted 1:30 hours more they said they did not and nothing can be done. Just miss the connection after 15 hours flying and then deal with it at the airport. This is their idea of customer service. It is your problem. Then today they send an email saying they were glad they could resolve the problem. Use anyone else. I also am bagging my Expedia credit card which is worthless in itself.
We were talking to the call center in Cebu Philippines which is oddly where my wife will be flying to and from. There is no communication issue but they have to follow the script they are given and have no real power to change much.