Sprint - Customer Service What Does It Means to a Corporation
Customer Service is There Such a Service - I don't Believe It! - Complaint
HOUSTON, TEXAS -- Contact Sprint on 29Th of April to advise my home was burglarized and ask the Call Center representative to track the phone. The Sprint representative gave me the third degree and advice of Sprint's policies federal guidelines of tracking a phone.
The female representative did not mention nor thought of placing a block for unauthorized charges of apps. I as a customer of Sprint would have appreciated when mentioning to the representative, to place a trace on the phone, also speaking to the officer at the scene for the police report, and also mentioning tracking device, plus responding to the officer at the scene of the crime, a respective outcome in assisting with the situation at hand. However, the response I receive from the Sprint representative was the corporate guidelines of tracking a phone. The Sprint representative was unresponsive to my situation, and want to finish the call without any assistance. The sergeant at the crime scene did place a trace on the stolen phone, but because the removal of the battery no signal was captured.
On May 12, 2012 contact Sprint and spoke with a male representative advising I want to downgrade my account to a lower monthly plan. Also to discuss whether or not to keep the account open. The request was not noted within my profile. Call back on the 21Th of May, and the plan was never changed. The anytime data plan was still in effect
beginning with $99.00 base amount. I mentioned to the representative, I belong to a large corporation in addition, my discount plan was replace by a higher plan. After mentioning to the previous representatives concerning the burglary no one bother to place a block on the phone for unauthorized charges of downloads. I retrieve my cell bill and notice the bill was over two hundred dollars for June payment. I immediately contact Sprint and spoke with a representative who turned out to be very misleading and just a liar of all liars?
She kept me on hold for fifteen minutes in addition, stated a factious amount to be deducted from my bill after again mentioning the burglary. Many days after the burglary, a representative placed a blocked on the phone but for only for one day. On June 14Th, contact Sprint three times to have my bill adjusted. That same evening the bill was lowered by deducting the amount of unauthorized charges. However, how many calls does a Sprint customer has to make before one sees a positive outcome. Too many damn times, and only one representative took the time to research my account indicating the mishandling of the calls starting Sunday, April 29.