U-Haul Informative - Uhaul Now Provides: Physical Assault On Customers And Charge An Extra $280.00 For It
I recently rented a UHaul trailer to move my belongings from over 1200 miles to my new home. Upon arriving in my new home town to take the UHaul to the drop off point and to unload the UHaul in one of their storage facilities, I was treated very unfairly and was also assaulted by the manager of this company.
Customer service is definitely not one of Uhauls better services. Being screamed and yelled at seemed to be their better services they provided. I had spit from him yelling strewn across my face and was grabbed and shaken by this person as well. He told me he was tired and wanted to go home and and I would have to leave my belongings unsecured as he threatened to kick me out of his facility. Mind you it didn't matter that he had already kept me waiting in his store for over 1 hour while he ignored me and helped other customers during this time frame. He also told me since I kept him late he was going to charge me another $250.00 for his inconvenience. Which he did in fact do the next day but it was $280.00 even though my contract stated I was paid in full. I had to call the local police to protect myself, my small child from being assaulted further, I was scared and intimidated by this older gentleman.
So lets sum this up... I was overcharged for a service, treated rudely, assaulted verbally and physically and regional office tells me they will now sue me for slander if I publicize any of the truths in how I was treated. I was also threatened over the phone by the regional office that I better watch my back, they know where I live! How is that for customer service and satisfaction. I will never in ,my life use this service again and will listen to others when a bad review is given to me as it was before I hired them as my moving service. I just want to add that I am 5'2", 110lb female, and yes I did press charges. This gentleman had my husband go drop off the trailer, and waited till he was at the back of the lot to attack me and my another female I had helping me.