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Kohl's - Credit Card
Credit Card Payments - Complaint
Review by corneliusl18 on 2012-06-15
Rating: 
ATLANTA -- I have had account with Kohl's since 2003 never been late always paid on time. due to hardship I called spoke with customer service representative I was put on hardship program for 2 months after that my account will be reopen. I call to reopen account was told within 24 to 48 hours my account would be reopen. never open the account I later called back was told they had closed my account turned it over to collections I was told the other representative misled me. why have someone mislead a loyal customer they are able to see payment history since 2003 it was a lot of horse play from person to person.
Comments:
Posted by Slimjim on 2012-06-15:
I've seen banks pull fast ones like this many times. What I don't understand is why it went to collections if you were on an in house program and were making payments. Even using an outside credit counseling agency to get on their hardship program should still show payments as R1 status.
Posted by DebtorBasher on 2012-06-15:
Was it the rep that told you it would be reopened when you made the arrangements, the same rep that told you it would be reopened in 24 to 48 hours? If they were two different reps, then more than one misled you...OR the one who told you that you were misled, was mistaken.
Posted by Starlord on 2012-06-17:
I once thought I was wrong, but I was mistaken.
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