Ruby Tuesday - Too Many Things Went Wrong
Service by Waitstaff and Manager and Front Check In - Complaint
MT. LAUREL, NEW JERSEY -- Regarding experience at Ruby Tuesday Mt. Laurel, NJ 15 June 8:30 PM
Needed table for five or six at approximately 8:00 pm. Restaurant was empty. There was a ten minute wait anyway. Hostesses did their best but while seating two of us in the back of restaurant we asked that they look out for rest of party. Apparently they did not as our family walked by themselves throughout restaurant to find us. Table was not set. Server, very sweet may have been new - not sure. One guest a vegetarian asked for a former menu item, namely, quesedella avacodo - server said that it was not on menu anymore. She said what she was trained to say.
I asked for manager. Manager came, was polite and helpful. I explained that an avacodo quesedella could easily be made in the kitchen. The restaurant had all ingredients on hand and could have imitated the quesedella easily. If quesedella's are served just trade off the meat for avacodo. Manager said that could not be done. Manager made other verbal suggestions, very nicely. Customer ordered two appetizers instead of meal. Server brought out two huge plates that could not be set down together for guests. Re-arranging needed to be done. Took most of appetizers home. Service from kitchen was slow. Other food as expected. If tip was added to bill I as host did not see it. So I may have double tipped at 20% not sure. There were five of us. Sorry that I didn't take copy of bill. Not such a great experience.