Amazon.com - Do Not Use 1-Click
WARRENTON, VIRGINIA -- I liked 1-click because it's fast and convenient. I hate it because Amazon lies to the consumer. They make you think that you can cancel an order if you need to make a change - but you can't. On any attempt to cancel,. Amazon wastes your time requiring that you fill out a form with the reason for the cancellation before you can cancel. After you fill in the form, you are to press "Submit". According to the directions, doing so will cancel the order. Instead of that, the form resets to a blank form and your order is still there.
Customer service is no help: the representative kept me on the phone until the option to cancel expired (it was as if she didn't know what 1-click was) talking about other issues. Although she did offer one piece of advice at the start of our conversation: "Disable 1-click!".
I called the seller, (within 5 minutes of the cancellation, mind you), and was advised I might be too late to stop the order because it "may have gone out already" (Imagine that! Service at the speed of light!). I was told I would be contacted by email if they were successful.
This isn't my first run in with 1-click. I once received - and paid for 2 books when I had ordered only one. It was cheaper to donate the unwanted book than return it. Another time, I 1-clicked a gift item for delivery to another state; it came to me instead.
I do intend to disable 1-click. But, I have another concern: can Amazon be trusted? Does Amazon care that I'm dissatisfied or is my business expendable (I previously spent $500 with them on one item but what can 1person matter when the world is their market?)? Amazon offers convenience, but, is it worth it: as more of us decide to use Amazon for the majority of our buying needs - you can have everything from toilet paper to furnace filters auto - delivered to your door on a schedule of your choice - will trusted local merchants be driven out of business allowing Amazon's service be to grow even more untrustworthy?
I know that I can buy with from confidence from my local merchant who cares about me because he cares about community relations, if there's a problem with the product, I can return it, no questions asked, there is a direct and immediate response to any request or issue. But Amazon is in no way beholden to its customers - its size obviates that. I've heard seller complaints of unfair play; are we customers next?
Yes, I will continue to buy from Amazon, but, because I no longer trust them, I intend to frequent local merchants when possible and from sites other than Amazon, e. g., manufacturer's sites, using PayPal or my PayPal credit card (the other option for secure shopping). Oh if it were only that easy to unchain myself from my cable service!