Dairy Queen - Poor Service / Management-Employees Rude Profanity
Orders Wrong Missing Items - Complaint
IOWA CITY, IOWA -- New Dairy Queen, opens next to a Wal-Mart on HWY 1 in Iowa City Ia.
It's Wednesday the the 13 of June. I just finished a 14 hour day at work, and my daughters called me to see if I could bring something home for dinner. I didn't see any thing wrong with that. The youngest wanted ice cream and the oldest wanted chili fries. The new Dairy Queen opened late last fall and I had been there two other times. Yes their service was slow and the (16-18yr olds)that work there are most often polite do a good job.
Well until this time. I waited several minutes for the 4 employees to help me and take my order, I waited for them to come out from back 5 to 6 minutes. I ordered 2 burgers,1 chili fry and 2 ice cream treats $21.89.The ice cream teats were done in minutes while I waited another 15 minutes for them to complete the rest.(so I thought)one handed me a bag that I thought had every thing in it. And drove 15 miles home, my oldest brought it to my attention that there was only chili fries in the bag with napkins.
I grabed the receipt to call the Dairy Queen, but they did not have their address or phone number on the receipt. At that time I called and ordered a pizza from a near by pizza shack and gathered every thing from Dairy Queen back up got in the car drove 15 miles back into town. As soon as I walked through the door three of the employees saw me and walked to the back as soon as they could. One other employee came out after waiting 15 minutes for service. Explained the problem to her, She called for her shift supervisor, one of the original four that was working (there no work involved)Magan was her name she attempeted to play it dumb as she didn't know any thing about the order that she just got to work.
I told her to stop, that I knew for a fact she was there and helped with the order and quoted some of the conversation she had with the others while I waited. Then she fed me more of a lie saying she tried to catch me when I left with the burgers but I was already in my car and leaving. So I asked for the burgers then she tells me they threw them out and it would take 14 minutes to recook them. I told her fine and they should redo the rest of the order also.
I was told I would have to reay for every thing Dairy Queens policy.
I told her to refund me my money I was told we can't do that. That I needed to talk to the manager. I asked for the manager, and was told I could stop back in the next day and talk to him. I told her to call him and get him in here. I can't and I don't like your tone you need to leave and she just left.
The next day I stopped in talked to the manager Corey about this ordeal and was told she talked to Magan last night He would stand by her decission as how she handled it.
So I'm taking even futher action in a law suit and running down the Dairy Queen name.