Home Depot Complaint - Front Door Headache - Front Door Installation
DEPEW, NEW YORK -- We bought a front door from Home Depot on 10/31/05. We were told that the installer would pick up the door the following Monday 11/7/05, then contact us to schedule an installation appointment. No one ever called us from this "Installation" company. I had to call Home Depot 2 times to try and get a phone number for the installer. I finally reached someone who could help me, and the gentleman from HD, gave me the number for the installer. The installer never contacted me for an appointment. I had to call Friday of that week 11/11/05, and had to schedule my own appointment for the door installation.
The installation was set for the day before Thanksgiving 11/23, the installer showed up on time, but much to my surprise they did not have my door! They did nothing to accomodate me, and told me that HD, told them that I had picked up the door myself. When in fact HD, told me that the installer was going to pick up the door, and bring it with them to the install. Basically I had no door and no resolution to my problem. I was told to call Home Depot and take it from there. I called Home Depot, and they said that they would deliver a door out to my house, and that the installer would come back the same day and put it in. Next the installer calls me and says that HD, is bringing a door out to you, but we won't be able to install it until 12/1!
Noone knows what the other one is doing, and they both tell you different things. My advice to consumers "DO NOT GO TO HOME DEPOT, AND DO NOT USE THEIR SELF INSTALATION SERVICES". It will cost you your time and money and leave you with nothing but a headache.