ZVOX - Surround Sound System - Excellent Customer Service
Okay..you probably never heard of ZVOX. They are a small company that makes several models of an audio sound bar that you place your HD TV on. It eliminates the need for an expensive surround sound system with numerous speakers, sub-woofer, separate amp/receiver and wires. There are small speakers built in with a sub-woofer all contained in a single base unit. You then use a phase control which tricks your ear (it works) to create the sound coming from the left, front and right. You hear an expanded sound field that seems to be coming all through out the room. It's amazing how this works, you need to hear it.
Now that you know what it is here is the rest of my post. I purchased this five years ago. The current models are much better. At the time they supplied a really cheap thin remote control. You need this to make all the adjustments. It stopped working so I got a new battery from Radio Shack. It still didn't work. I called customer service at ZVOX. Keep in mind that I have a five year old product. Customer service tells me that the original remotes were junk with a high failure rate. At no charge they sent me a new upgraded remote by 2 day FedEx. The new remote fixed the problem and it works perfectly now. This is great customer service.