Wells Fargo Bank - Complaint against the Auto Loan Deferred Payment Policies
CHARLOTTE, NORTH CAROLINA -- I called Customer Service asking for payment deferment for the payment was due on June 17, 20012.
On June 11th Customer Service informed me that they cannot trigger the deferment until the day after due day, in this case on June 18th 2012. They directed me not to pay anything on the account ant call back on the 18th of June.
When I called Monday morning on the 18th the call was immediately forwarded to the Collection Department. The agent there was the most disgustingly, rude and nasty person, giving me her name as “Miko” She immediately proceeded to collect and used her nasty tone of voice and language using the situation (me being the delinquent client) totally in disadvantage. She talked to me as a “delinquent filth”. I asked her to switch me to her supervisor - when she hung up the phone with me.
I don’t think that a financial institution with the stature Wells Fargo bears, have the rights to force its customers into delinquency in order to exercise whatever collection proceedings they feel like doing.
Do Not Get (Work With) Wells Fargo Auto Loan !!!
Wells Fargo Auto Loan Department has the worst and nastiest policies in the US financial market. Don't give them your business!