TigerDirect - Worst company - screwed a $10,000 customer
Desktop PCs - Complaint
FLORIDA -- Purchased 20 desktop machines in the last 3 years from Tigerdirect. We gave over 10 references to other companies about their machines and in total gave them over $10,000 of business.
I called today for the first time regarding 2 of my machines purchased 13 months ago together on the same order simply did not turn on because of some faulty equipment. We are a small company so calling tech support in the middle of your work day is not easy unless its urgent. After 40 minutes on the phone with the support staff, I was transferred to David[snip], the supervisor. Simply put he said nothing personal but we can't help you since you are calling 20 days after the warranty expired. I've been a customer for over 4 years now and always always purchased all my machines from them without promotions or coupons. I felt really hurt that companies like this exist where they would give a crap about customers. I told him I will pay you money if that's what you need, because that's all you care about, and David specifically said "No, its not about the money".... at the end of the conversation, he told me the amount needed to charge and I told myself, it's always about the money for these crooked companies.
I told the supervisor that I will go out of my way to let the world know about this service and needless to say I regret purchasing every single piece of equipment from your company. I hope this complaint gets read by millions of people and hope this company goes under real soon.
Please email David [snip]@supportmypc.com or call him at 1-800-204-0319 ext[snip]
There is one unwritten rule in businesses, do not mess with die hard customers who will go out of their way for you and out of their way to not be with you.