Enterprise Rent-A-Car - Harvester Rd. Burlington Scammers - Beware

Posted by trmn8r on 2012-06-19:

What happened? Did they bill you? Do you have proof that the walk around guy scratched/damaged the car?

Yes, it would be wise today to use a digital camera to document the condition of the car. Good advice.

Posted by danie1442 on 2012-06-19:

I too would like to know what happened. I learned the hard way at Avis to have the lot attendants do a walk through with me to look at the car before I drive off. At Dulles, there was no one in the area where the cars are parked at night. You get the keys inside and they tell you where it is parked.

I rented a car that had scratches and did not go back inside to complain and when I went to drop it off in another state they made me write an incident report regarding the damages. I wrote that they were there and no one checked the car at the pick-up location. I did not receive a bill for the damages in the end but it could have easily went the other way.

Posted by Enterprise cares on 2012-06-19:

We're listeing. If you need any assistance please email care[at]enterprise.com with your full name, the rental agreement number, and any further details.

When emailing please list reference #120619-001892 in the subject line.

-Amanda
Enterprise Rent-A-Car

Posted by as_home04 on 2012-06-19:

Had the same bad experience. Make SURE you are with the guy when he does the walk around when you return the car. I had to pay for a key scratch (7" long) that clearly wasn't there when I returned the car. He told me to wait inside while he did the walk around and then boldly came back inside and said I damaged the car!

Posted by trmn8r on 2012-06-19:

as_home04 - I don't believe this is the same experience as danie. In that case, the scratches were there when the car was rented.

I am having trouble imagining why the Enterprise rep would intentionally scratch the car *while you were waiting inside* and then tell you the car was scratched and it is your fault. What you are suggesting is clearly fraudulent, but I can't see the incentive for them to do this.

Posted by as_home04 on 2012-06-19:

When you return the car, don't follow his instructions to sit inside while he inspects the car. Make sure you are with him while he does the return walk around!! If not, a nice expensive key scratch may appear out of nowhere and guess who is going to pay for it? YOU!!

Posted by as_home04 on 2012-06-19:

When I signed for the car the guy was clearly ticked that I didn't take any additional insurance. I would be surprised if the sales people don't get incentive for selling additional insurance. Maybe it was his way of getting back at me when I returned the car (same guy). I know the scratch wasn't there before because it was a good 8-12 inches and there was absolutely no way I didn't see it. I am just advising customers to beware.