Amtrak Train Service - Bad, Terrible Service
Seating Arrangements - Complaint
COLUMBIA, SOUTH CAROLINA -- On May 31,2012, I had the train rider from hell. I boarded the train in Columbia, S. C. At 4:00am on Thursday morning. I usually get a sleeper but I got a coach, which I will never, ever do again. I am 62 yrs old, a senior citizen disabled. No one helped me with my luggage. My seat was moved 3 times. I was fixing to buy a sleeper coach when I got to Virginia, but since my ATM card didn't have the bank logo just the name, they would not except it. I had closed out my old account and open up a new one, that's the reason it did not have the logo sign.
I was freezing, no blanket just a pillow. I was miserable all the way home. I was so glad to get off that train, until I had tears in my eyes. When I did get to my house, I wasn't able to move, or get out of the bed, that ride was so uncomftable! I don't believe I will ever ride a train again. Then when I arrived in Newark, my luggage was not there, I had to send my niece and nephew back to get it the next day. The service on the train was horrible, except this one spanish lady. I did not get her name. I feel I should be reinbursed my money. I am not happy with Amtrak right about now! My name is Olivia Webster.