CompUSA- Deerfield Beach, FL Complaint - Unfair Trade Practices- Be Aware of Brian Cohane, General Sales Manager

Review by continues on 2005-11-23
DEERFIELD BEACH, FLORIDA -- My husband purchased new AutoCad 2006 software with installation CDs from CompUSA 11/22/2005, and paid $ 953.99 incl. tax. The package looked like new. Like anyone who activates the software, he had to call the manufacturer to activate it with its serial number. The software manufacturer's customer service rep told him that the software package he had bought was already activitated in October 2005, and that they were not able to activate it. He recommended hy husband to contact the store to change the software to a new one or get a refund. We went to the store today and spoke with General Sales Manager, Brian Cohane, and we called the software manufacturer together with him. He refuses to give us an unused software package or refund the $ 953.99 (incl. tax) investment.
To us this sounds really unfair, since we need to buy the software from some other place now.

I just wanted to other consumers know about tis questionnable computer and software store.
Comments:3 Replies - Latest reply on 2007-09-16
Posted by Ken on 2005-11-25:
I don't understand why this wouldn't fall under the category of 'defective software', where they will exchange for the exact same item.

If you small a small claims action against them, you can make it a 93A case, where you are entitled to treble damages, for deceptive business practices. When they see a 93A claim arrive in the mail, they will be tripping over themselves to help you.
Posted by @hotmail.com on 2006-01-10:
Thats complete BS. You can always do an exchange for the same product. If the cd is scratched or damaged or in this case used, they have to exchange. I wouldn't go to small claims court over it though, I would directly take it out of the managers a@@!
Posted by Pan Am Clipper on 2007-09-16:
I strongly discourage anybody to do business at COmpusa in Deerfield Beach. My experiences have been appalling. I initially purchased a SONY VAIO laptop about 3 years ago. I also spent$600. on extended warranties. The first time I sent my Sony Vaio for repair, it was returned with a DIFFERENT SERIAL NUMBER. When I questioned the store manager about the serial number discrepancy and the feeling of inpropriety, he informed/assured me the wrong number was simply,inadvertantly inputted onto worksheet repair form.
2 years later I take my sony vaio laptop for repair, I am informed the serial number of my laptop does not match serial number on extended warrantly. Finally I am told my extended warranty ( a total of almost $600 spent on extended warranty ! ) will not cover the repair.
In addition to ripping off consumers who go to COMPUSA in good faith , the staff are rude and inexperienced and unknowledgeable.

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