CompUSA- Deerfield Beach, FL Complaint - Unfair Trade Practices- Be Aware of Brian Cohane, General Sales Manager
DEERFIELD BEACH, FLORIDA -- My husband purchased new AutoCad 2006 software with installation CDs from CompUSA 11/22/2005, and paid $ 953.99 incl. tax. The package looked like new. Like anyone who activates the software, he had to call the manufacturer to activate it with its serial number. The software manufacturer's customer service rep told him that the software package he had bought was already activitated in October 2005, and that they were not able to activate it. He recommended hy husband to contact the store to change the software to a new one or get a refund. We went to the store today and spoke with General Sales Manager, Brian Cohane, and we called the software manufacturer together with him. He refuses to give us an unused software package or refund the $ 953.99 (incl. tax) investment.
To us this sounds really unfair, since we need to buy the software from some other place now.
I just wanted to other consumers know about tis questionnable computer and software store.