Lowe's - Cracked Mirror Door during Installation of Vanity Granite Top
Plumber installation of Vanity Top - Complaint
Resolution Update on 06/22/2012:
I sent a letter to the store manager and asked her to review my comments on the installation problem that Lowe's contractor was responsible for. The problem was resolved the following day.
COLORADO SPRINGS, COLORADO -- During Lowe"s installation of Granite vanity top on may 12,2012, the plumber cracked the center mirror door of our Vanity Cabinet. He acknowledged that he broke the mirror and upon completion of the job he stated that he would remedy the repair within a day or two. He also stated he would definitely be in contact with me on the progress. Follow up calls to Lowe's installation supervisor/manager on numerous occasions was limited to them notifying the plumber. The plumber finally called on June 7, 2012 and stated that he had ordered the mirror replacement and it would be in within 5 to 7 days. Today's date is June 19Th, 2012 and still no word from the plumber or Lowe's. In my 81 years I've never had service this bad. Lowe's installation department needs to review the Contractor's service they are hired to do and make necessary changes where warranted.