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Super 8 motel - They pay this man for what?
repairs for broken items in this motel - Complaint
Review by magraham1 on 2012-06-19
Rating: 
NOBLESVILLE, INDIANA -- My family stayed at the Super 8 Motel in Noblesville.
On the first day of our stay, the door handle broke and we could not get into our room. Somehow the staff were able to open the door, but asked that we stay in our room with the door open until the maintenance man came to repair it. After an hour I went to the front desk and asked if they had a time frame about his arrival. The desk clerk said that he still was not responding to her calls and that as soon as a new room was cleaned we would be moved. This was fine and they had a room within minutes. Next we found that the pool was not open because the pump had stopped working and again we were waiting for the maintenance man. He never showed up that day and we were leaving the next morning. The maintenance man did show up the morning we were leaving and it was a 5 min. repair. But by then it was too late to swim as we had to pack up and leave.
I was totally disappointed because I had a granddaughter that had her heart set on swimming while on our weekend stay.
My biggest complaint is: if this man is on call and doesn't respond why does he still have a job there!!!!!
If there was a reason for his not being able to come is one thing, but to completely ignore the calls is another. And I heard this from the desk clerk herself that he was ignoring his call.
UNACCEPTABLE to me..
On the first day of our stay, the door handle broke and we could not get into our room. Somehow the staff were able to open the door, but asked that we stay in our room with the door open until the maintenance man came to repair it. After an hour I went to the front desk and asked if they had a time frame about his arrival. The desk clerk said that he still was not responding to her calls and that as soon as a new room was cleaned we would be moved. This was fine and they had a room within minutes. Next we found that the pool was not open because the pump had stopped working and again we were waiting for the maintenance man. He never showed up that day and we were leaving the next morning. The maintenance man did show up the morning we were leaving and it was a 5 min. repair. But by then it was too late to swim as we had to pack up and leave.
I was totally disappointed because I had a granddaughter that had her heart set on swimming while on our weekend stay.
My biggest complaint is: if this man is on call and doesn't respond why does he still have a job there!!!!!
If there was a reason for his not being able to come is one thing, but to completely ignore the calls is another. And I heard this from the desk clerk herself that he was ignoring his call.
UNACCEPTABLE to me..
Comments:
Posted by Comfortably_Numb on 2012-06-19:
i am sure he had a perfectly good reason and i would not bank too much on the nosey desk clerk making accusations like that.
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