Sears - Warranty Misconception
Craftsman - Cordless Drill 19.2 v - Complaint
BEAVERTON, OREGON -- Where do I begin,
Waiting to spend money and no customer service buy the electronics and Outdoor equipment.
I went into Sears expecting to save money and get some guy stuff. I wanted a Grill, Drill and drill bits.
No interaction with the customer.
No knowledge of product.
Here's the back end 3 years later....
I purchased over $1000.00 of stuff the same day in Dec. 2008. I called the dreaded customer service number and got passed of 25 times. They couldn't find the products underneath my number, Credit card or model #. I purchased the extended warranty for 5 years for the drill. I've had one battery in the drill go dead and needed to be replaced. The lady on the phone, that I finally got a hold of was very depressed, Pissed off at me for being honest and having proof, Wouldn't believe my misconception.
Sears Sucks! No wonder they're fading away. Save yourself the hassle and shop anywhere else. Buying drugs in Harlem is more business professional than Sears.
Worst company ever!