O'Charleys - Worst customer service
Restaurant - Complaint
DECATUR, ILLINOIS -- O’Charleys by far the worst dinner I’ve ever had!
Last Sunday, June 17 I wanted to take my husband out to dinner for father’s day. I had worked all day and wanted to do something special for him and spend time with my family. We decided on O’Charley’s in Decatur Illinos because I have never been there. When we walked in we were surprised to be seated right away..I now know why. Our waitress took our order and told us she’d bring rolls out to us. She finally did 15 minutes later. We sat there for about an hour, empty drinks and empty roll basket. I over heard the only other table she had complaining about there food and the service, we should’ve left then. When we got our appetizer the chicken tenders were burnt, we overlooked it and ate the rest. But then another waitress finally broug us our food. My husband’s prime rib was supposed to be medium rare, it was well done. Not only that but it was tough and cold. The mashed potatoes were cold and hard also. My shrimp was copd and the scampi sauce lumpy. My steak was so tough I couldn’t chew it. I found a hard rock or metal piece in my cold mashed potatoes and my fries were cold and soggy. Meanwhile our waitress stood at the bar and talked to her friends. She had two tables and couldn’t even get our food from the heat lamp for an hour! This was the first time we didn’t finish our meal, we didn’t even want it..it was that disqusting.
We paid $20 each a meal for four of us, plus an appitizer, and we couldn’t even eat anything. We were planning on getting dessert also. We left hungrythen and basically threw $100 in thethe trash, litteraly. This restaurant ruined not only our meal and money, but Father’s Day for my family. We will never be returning, and will tell our family and friends to do the same.
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