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Power One Computers aka Authorized Laptop Repair - Authorized Laptop Repair the big SCAM

Computer Repair Services
Review by jimdba on 2012-06-20
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
COLUMBIA, SOUTH CAROLINA -- I sent my HP DVD9000 laptop in for repair in October 2011, the sent it back in December 2011 untouched, after I had paid them $147.00 for repairs. I then called and they said they would repair it again. I sent it back in January 2012, it has been in there since, today is June 20, 2012. I have called them daily, at least 200 times, each time another excuse. They have told me they repaired it and it will be shipped, they have told me they have supplier problems, they have told me they don't know the status.

Lastly, two weeks ago they said they were under new management and the gentleman said they would refund my money and return my laptop. Then I call in daily and no one knows a status. Finally, I speak to Bob and he gives me the same offer, return my laptop and refund my money. I call back and no one knows a status. Bob is the only one who can answer any questions, they are just an answering service effectively.

Well needless to say, it has been a total of 8 months, I have spent 147.00 and they still have my laptop. This is the biggest scam I have ever seen.
Comments:1 Replies - Latest reply on 2012-06-20
Posted by trmn8r on 2012-06-20:
I tried to find some information about this company. All I located was the BBB report for them. It is a "non-accredited" business, which means they haven't bought a high BBB rating by being a member. Therefore the rating stands much more of a chance of being accurate. They have an "F", which is inline with your experience.

You say this is an "authorized repair" center? I'd let HP know about how you have been treated, if they are authorized by HP.

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