Hamilton Beach - Passing the BUCK!
Utensils - Complaint
FLORIDA -- I have a situation in reference to the company Hamilton Beach. I purchased a product of theirs and their product failed. What I am referring to is that I purchased some Hamilton Beach utensils. They were some kitchen utensils and they are a small stirring spoon, a spatula and a small slotted stirring spoon. Now, what happened was this, the chef of the house was cooking and the spoon separated from the handle into the pot.
Then, another day another handle and finally all three handles separated from their handles. I didn't think nothing of it until I said to myself let me contact Hamilton Beach to let them know of my situation and to ask them if they warrant their product. I figured a company as big as Hamilton Beach would at least take an interest that maybe there is some sort of a manufacturing defect and they would make amends. Unfortunately not, I got a response back a quiet rapid one. It basically stated to call a number which I did and I had to leave a message which they did not return my call. When I finally got through to someone I explained the situation and they simply gave me a run around stating that I should contact the store where I purchased them from.
However, I said I live 6 hrs from the store and they simply said call them and see what they can do for you. Not what I expected from Hamilton Beach maybe Wal-Mart but not Hamilton Beach. I expected that they would have at least said well, we are sorry that our product failed you; let’s see what we can do to make amends. Unfortunately the corporate America today is not the corporate America of yesteryear's where consumers were treated with respect. The corporate America we know today is being run by arrogant overly paid executives that have no clue to what is happening outside their overly spaced exaggerated offices. I guess Hamilton Beach has enough money not to care about their products and they prefer to deal with negative publicity instead of taken care of their consumers. America we simply need to take control and go back to the good old days when all we had to do was ban together as consumers and boycott their products until we get and are treated with respect. After all it’s our money and we can choose to purchase products from other companies.