Home Depot - Poor Customer Service
Electric Range Purchase - Complaint
LEXINGTON, SOUTH CAROLINA -- I purchased an electric range 6-18-2012. First of all, No drop in coiltop ranges on floor to see. I wanted a simple range, white, coil top, self cleaning oven..30 inch drop in. None to be seen. Associate pulled one up on computer and showed to me...only having one in stock. We made purchase but specifically asked associate if it was self cleaning oven...Me and two other persons with me heard her say yes. It was delivered today, 06-20-2012.
It did not appear to be self cleaning oven. I looked at manual inside over and it was only generic not indicating specifics about this model. Looked online and found it was not a self cleaning oven. Called the store and talked with another associate who was unable to do anything who referred me to assistant manager who referred me to an appliance specialist (I guess) who also told me they did not have one to meet my request. I asked her to pick this one up which she was readily willing to do.
I asked her for corporate number and she went all around to try not to give me number and indicated she had rather handle it in this store and all they would do would be to call her???? I insisted on the number when she reluctantly gave me and said they would pick up the range. I called corporate customer service and was put on hold (apparently to research product and to call store to get further information??? She returned only to say they did not have anything to meet my request...o. k.
She did not try to resolve by any other means but did say she had checked at Lowe's and they had one. Thanks for that suggestion and maybe I should have gone there to begin with and certainly for future purchases. Maybe they resolved customer complaints with more options. Not pleased at all with the customer service received at this store..with this purchase. I have had pleasant experiences with an associate named Nate..Very pleasant and courteous and helpful.