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Home Protect Warranty Warranties

AC repair - Complaint
Review by suniljdsouza74 on 2012-06-21
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
FORT LAUDERDALE, ILLINOIS -- I would be very careful in dealing with these guys. It's the middle of June and it's 90 degrees in Chicago. My Air Conditioner stopped working Monday evening. I called them Tuesday morning and they said the contractor would be out between 12-4 PM. He didn't show until 7 PM. When he got there he told me I needed a new motor but he couldn't call it in until Wedesday morning (since he was late past his window). However, he said they would likely next day deliver the parts. When I called him Thursday, he said they still hadn't processed the claim. What's not to process? It's June and 90 degrees in Chicago! There's nothing to dispute! When I called them, they said that they don't send out parts next day delivery even in cases of emergencies and even in I'm willing to pay the next day delivery charge. It's still Thursday and I'm might not get this taken care of until next week! Be VERY CAREFUL when using these guys. They are HORRIBLE!
Comments:1 Replies - Latest reply on 2012-06-22
Posted by Alain on 2012-06-22:
Your review joins others, both here and on other web sites, about this company. I just took a quick glance at some using a keyword search 'Home Protect Warranty Complaints'. There are some that mention A/C specifically. You may wish to file a complaint at http://www.illinoisattorneygeneral.gov/consumers/filecomplaint.html

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