KitchenAid - Never Again
Kitchen Aid, and Whirlpool Products - Complaint
MANALAPAN, NEW JERSEY -- 1. In January, 2007, I purchased a new home in an "Active Senior Development". The Kitchen appliances came with the home. I am living here 5 1/2 years and have had on going problems with the refrigerator, the gas range, the dishwasher and the microwave oven.
I signed a maintenance insurance policy with Kitchen Aid. It turned out the policy is NOT with the manufacturer but a third party who sends sub-contractors as "repair Personnel".
2. Shortly after moving in the water connection from the supply shut off valve to the inside of the rear of the refrigerator "failed" inside of the unit. Water flooded from the kitchen into the dining room and hallway to two bedrooms, bathroom and laundry room. Of course the carpet was saturated and the sheedtrock in the kitchen alcove required redoing. A part in the refrigerator failed.
3. After the manufacturers warranty period was over, the ice maker failed. Again sub contractors were sent out to fix my problems and the first one made believe he did something which held up until he walked out of the door. The second technician that was sent to me spent almost an hour looking at the icemaker before he announced to me that he wasn't qualified by Kitchen Aid to make repairs but I was charged a second time for these visits. Out of desparation I called in a company from the yellow pages who fixed the problem in less that a half hour. Now the entire ice maker failed, not just the motor. Water overflowed from the ice cube maker tray and proceeded to flow on the rear of the ice cube container on the door, down the front of the several shelves below the ice maker, which all froze.
I was able to shut the switch that controlled this gadget. After I was able to get the ice waterfall removed and expose the icemaker unit, I found that the plastic was completed deformed by the ice and the entire unit was destroyed. I spoke to several of my neighbors and lo and behold they had had similar problems. Some had maintenance insurance; the repairs cost was in the high two hundreds. One that didn't have insurance paiod slightly over three hundred dollars to get it replaced. The repair people said that the way the unit was manufactured failed parts could not be replaced and that the entired icemaker must be replaced.
I will never again buy a Whirlpool-Kitchen Aid product and warn anyone else that will be thinking of buying these brands that they are better off buying anything else!