Sony Ericsson - Very Very Poor Customer Service
Sony Ericsson Xperia X10 Mini Pro Cell Phone - Complaint
MINNESOTA -- I bought this phone online. It worked fine for 3 months and then it started having problems. I've emailed the Vendor many times on information regarding the International Warranty and was told to contact Sony Ericsson. I have talked to them many many times and they keep saying that they can not repair the phone since it was from Hong Kong. They couldn't even give me the contact information on where to send it to be repaired. I payed $170.00 an no one will give me the information I am looking for. The last call I made to Sony they gave me an E-mail address in Hong Kong, but when I went to use that, it didn't work. Now I'm back to where I started from. I've never had to deal with such incompetence in my whole life. You would think Sony merchandise is Sony merchandise, no matter where you purchase it from. They should be able to repair it or at least give me the information I need to use the International warranty on THEIR product that I was offered.