Publix Pharmacy 0122 - Swindled

Pharmacy Prescription - Complaint

Review by fulpock on 2012-06-22

Rating:

MARIETTA, GEORGIA -- I presented a new prescription to the gentleman behind the counter at store 0122 and informed him I was self pay. In other words, I have no insurance. The prescription was for 90 pills and 3 refills. I asked the gentleman if he could price that for me and was told it would be 26.95. Because I had just given him a new prescription with 90 pills clearly written on it I assumed he was giving me a price for the 90 pill prescription. When I got home I noticed that there were only 30 pills with 5 refills but I still paid 26.95.

I called the Pharmacy to verify the Rx was for 90 pills with refills. They confirmed that for me but still never explained why they only gave me 30 pills and the quote they give was for the 30 instead of the 90 as the prescription was written. I informed that their competition across the street, Kroger filled the same prescription for me for 9.17. A 90 pill Rx with them has always been 27.51. Then I was informed that I could not bring the Rx back per Federal law and that they would be happy to transfer the Rx to Kroger. Are you kidding?

I presented a new Rx to you with 90 clearly written in it. You quoted 26.95 and so I assumed that was for 90 pills. It was cheaper than Kroger and so I said OK. Never again! I'll not go back to Publix's to have another Rx filled. You charged me 3 times what the Kroger has charged me for years. I stopped at your pharmacy only because I buy my groceries there and thought I try to centralize my shopping and Rx needs. Who ever really takes their prescription bottles out of the bag before you leave the pharmacy? No one I know. Terrible customer service.