Nicor Gas - Failed Start Up Service Because Consumers Instructions Were Not Followed!!
Gas Start Up Service - Complaint
AURORA, ILLINOIS -- I expressed very specifically that I was to be called on my cell phone when the tech was on the way to the vacant house for the service start up. After all who in their right mind would wait at a vacant house for possibly 4 hours? I don't mind the 4 hour window for service I just mind a tech who does not follow instructions for a simple start up of service.
The start up was for a property inspection so a lot of time and effort went into getting a time soon enough to have all the utilities turned on so the property could be properly inspected.
***So what happened you say?
The tech showed up during the window of time, saw no one was home and left without making a call per the explicit instruction left to him!
To make matters worse because it is after Biz. hours on Friday we will have to wait till Monday to reschedule. Unfortunately I am dealing with a bank owned property so rescheduling an inspection will not be easy or timely! It may not be possible without risking loosing the property...
I have never been more disenfranchised, inconvenienced and just plain let down!!
The tech couldn't even be reached by a representative I talked with during the event window. In this day and age with all the computers and available information at our finger tips, well, I find that both ridiculous and very very hard to believe!