Sears - Installation
Dishwasher - Complaint
BYRON, GEORGIA -- Sears was vague about what the $119. dishwasher installation fee entailed. I paid the fee anyway. I asked if the installer would have the parts on his truck, they said yes. The installer did not have the correct common parts on his truck and refused to used the parts I found at my house. He said he had to charge me for the 50 minutes it took him to go get those parts. (Now Sears knew what kind of dishwasher I had so how is it that the installer didn't bring the right parts?) This is a scam so beware public. When he finished he billed me another $125. for a fairly simple install.
By the way, Sears charges extra for drilling a small hole in your cabinets to run the drain hose through. So apparently that isn't a part of the basic install. The parts at Lowe's would have cost less than $20. I ended up paying a total of $234 for an install even though the dishwasher was already in the cabinets.
I made my complaint to Sears and wanted a refund for the travel time he charge me, but Sears blew me off even though they outright lied to me about the installer coming with the right parts on his truck.
Apparently I didn't learn my lesson the last 2 times Sears was dishonest, but I have now learned my lesson and will never darken their door again. Our Mall Sears closed down and now I can see why.
To the persons running Sears, your management skills suck big time and this is coming from a person with a masters in logistics management. You can turn this company around if you simply force your employees to have ethics or fire them. But if management has no ethics their employees won't either.