Courtesy Imports Informative - crossed ethical lines

Review by sportwagon on 2005-11-27
HENDERSON, NEVADA -- November 27, 2005


On Saturday, October 21, 2005 I purchased, what is stated on Section B of the “Disclosure Made In Compliance With Federal Truth-In-Lending Act”, as a “new” 2004 Mazda6 Sport Wagon from Courtesy Imports, 260 N. Gibson Road, Henderson, NV 89014, (702) 567-8000. The vehicle was presented to me as a new Mazda6 with a 4 year, 50,000 mile bumper to bumper warranty.

On Monday October 23, 2005 I placed a telephone call to Mazda Customer Assistance Center 1-800-222-5500 and was informed that the 2004 Mazda6 I purchased was not new by Mazda standards and was put into service on August 27, 2004 and did not have the full 4 year 50,000 mile, bumper to bumper warranty.

On Tuesday, October 23, 2005, Jim, the finance man from Courtesy Imports called and stated that he had forgot to get a form signed by me, pertaining to the out of state title of my trade-in. I informed Jim of what I had learned from Mazda about the warranty and he said the car was new and he would take care of the warranty and get back to me, the conversation ended there.

October 28, 2005, I placed a telephone call to Mazda Customer Assistance Center. I was informed by a representative that Mazda’s position has not changed on the warranty. Received email from Mazda stating
I regretted to read that the actions of Courtesy Mazda may not have lived up to your expectations, nor ours. Please understand, every Mazda dealership is independently owned and operated, and, as such, solely responsible for the sales transactions they provide. The copy of Section B: Disclosure Made In Compliance with Federal Truth-In-Lending Act, shows a manufacturer’s rebate of $3,250.00

November 1, 2005, telephoned Courtesy Imports, asked to speak to the general manager and was told that he was gone for the day, Bill Waugh, the salesman, was not available and I left a message for Jim the finance man to call me back.

November 8, 2005, called and asked for Jim around 10:30 AM and was informed that he was not in his office yet. Called Jim Roberts again at 4:26 PM and left a message to call me back. Called Mazda, there position has not changed on the warranty.

November 9, 2005, called Courtesy Imports, I asked to speak to the sales manager, the man did not identify himself, except to say he was one of the sales managers. I asked him if they had made any progress on the 4 year, 50,000 mile bumper to bumper warrant for the 2004 Mazda6 Sport Wagon. He said that he did not know anything about that and I would have to talk to the salesman, Bill, but he would not be in until 1:00 PM tomorrow.

November 17,2005, received email from Mazda stating “To clarify, our system shows Courtesy Mazda in Henderson, NV, retailed the vehicle on 8/27/04, thus starting the warranty (or in-service date) on 8/27/04.

November 21, 2005, I spoke with a investigator for the Nevada DMV. According to him, a vehicle with less then 2500 miles is considered a “new vehicle“, and “retailed” means the vehicle can be a demo, or loaner, I assume that he speaks for the DMV. He also stated that Keith, the man in charge of the finance department at Courtesy Imports was working with Mazda in order to get me the full 4 year, 50,000 mile bumper to bumper warranty. This process would probably take 2 or 3 weeks.

Called Keith At Courtesy Imports and left a message for him to call back, with in 5 minutes he returned my call. He stated that he had been talking to with Mazda, about having the full warranty reinstated for my vehicle prier to my purchase of the vehicle and Mazda was dragging there feet, but would not confirm in verbally that the warranty for any work done under the first year 12,000 mile bumper to bumper warranty would be covered. He also stated that I was talking to the wrong people at Mazda and he was talking to the right people. Other then that, he did not know anything about anything.

The documentation that I have, Purchase Summary Sheet, Section B: Disclosure Made In Compliance With Truth-In-lending Act states the vehicle is new and I paid new price. My car insurance company lists the vehicle as used.

It is my contention, that a thorough examination of Courtesy Imports sales transaction paper work, is warranted.

The legalities of this transaction is unknown to me at this point, but I contend Courtesy Imports has crossed ethical lines in the sale of this vehicle.

Thank you for your attention to this complaint, sincerely.

November 28,2005 I spoke ever the phone to Keith, the Diresctor of Finance at Courtesy Imports. He stated that as of my purchase date, the vehicle has a full Mazda 4 year,50,000 mile bumper to bumper warranty.

November 30, 2005 received email from Mazda confirming Keith's statement.

I would like to take this oppertunity to sincerely thank my3cents.com for suppling the means to which I could share my experience with Courtesy Imports. Atta girl, atta boy all around.
Comments:3 Replies - Latest reply on 2007-02-08
Posted by Anonymous on 2005-11-28:
If a vehicle already has an in - service date recorded the manufacturer ( Mazda in this case) usually will never change it. MVA rules are different and vehicles can be titled as new provided it has less than X # of miles and never had a previous title issued. Provided that the in service date was not a clerical mistake, I doubt the dealer will be able to get it changed. I would be asking for an extended warranty (at no charge) to rectify the situation. Good Luck
Posted by spiderman2 on 2005-11-29:
The part I don't get is if you bought a 2004 vehicle in October 2005 shouldn't that have been a red flag that the vehicle was not "new?" GOod luck, I hope you get your warranty.
Posted by dontdeal@courtesy on 2007-02-08:
We Leased a Mazda 626 4 years ago and our lease recently was ending. Mazda credit the company whom we acquired the lease from along with another Mazda dealership in town, Magic Mazda who unfortunately went out of business, offered us a payoff of the lease, which seemed good so we called Mazda credit and asked "Where do we send the check?" One would assume it could be that easy and one would be very wrong when it comes to Mazda credit the say they can't accept any money!!!???? And they sent us to Courtesy Imports. When there we were greeted by a young man who attempted to finance to us the car we were leasing! No we said we are buying it outright, oh ok he says and goes to get his manager who then drafts up a load of numbers from our of no where, no we politely say and hand him the letter Mazda Credit sent us with the buy out amount on it. The manager snickers "Look, lady" he says to my girlfriend, "we need our part" and explains that there is tax and title fee, sure we say and break out a calculator. The manager’s math was off! he tried to up charge us on the tax we then showed him what 7.5 percent would be, hesitantly he agrees and we write the check, sign the paper, even though we were paying more than one thousand dollars more. Drive home and wait for out green slip in the mail. One week later one of the managers calls my girlfriend and mentions that she needs to come down and sign some papers to finish the deal. What, we did that a week ago, could you fax them? She asks and the man is rude, and says I don't know I'll see. the next day the manager call us back he was screaming at my girlfriend about how she needs to sign these papers and that she owes them 175.00 more, needless to say we were astonished to hear this, when she asked why he told her that she ripped them off and gave them too little, no we gave you the price agreed, and the manager became much more furious to the point of making my girlfriend cry. These calls continued on our home phone and my girlfriend’s cell phone. The manager said if she won't pay he will send the check back to her and repo the car. Strange because Courtesy cashed the check we gave them the day after we gave it to them. When they found out we knew that they said Fine! We will cut you a check and that they spoke to Mazda credit and have permission to repo the car, which is also strange because we had been calling Mazda credit all that week and Mazda credit, said they haven't heard anything from Courtesy. we called a lawyer and he said we were completely in the right in not paying the money to Courtesy due to the fact we had the finalized receipt, it is very expensive to go to court, neither Mazda Credit or Courtesy imports are willing to do anything ethical to help us, Mazda Credit tells us they have had multiple complaints about Courtesy and still does business with them that has shown me their ethics aren't that great. Mazda is a good brand, but if you need to go to courtesy Imports or finance through Mazda Credit, DON"T DO IT! it will cost you not only money, way more than you need to spend, but stress, and headaches as well, Courtesy Imports is full of vicious greedy sales people stay far away from them.

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