Courtesy Imports Informative - crossed ethical lines
HENDERSON, NEVADA -- November 27, 2005
On Saturday, October 21, 2005 I purchased, what is stated on Section B of the “Disclosure Made In Compliance With Federal Truth-In-Lending Act”, as a “new” 2004 Mazda6 Sport Wagon from Courtesy Imports, 260 N. Gibson Road, Henderson, NV 89014, (702) 567-8000. The vehicle was presented to me as a new Mazda6 with a 4 year, 50,000 mile bumper to bumper warranty.
On Monday October 23, 2005 I placed a telephone call to Mazda Customer Assistance Center 1-800-222-5500 and was informed that the 2004 Mazda6 I purchased was not new by Mazda standards and was put into service on August 27, 2004 and did not have the full 4 year 50,000 mile, bumper to bumper warranty.
On Tuesday, October 23, 2005, Jim, the finance man from Courtesy Imports called and stated that he had forgot to get a form signed by me, pertaining to the out of state title of my trade-in. I informed Jim of what I had learned from Mazda about the warranty and he said the car was new and he would take care of the warranty and get back to me, the conversation ended there.
October 28, 2005, I placed a telephone call to Mazda Customer Assistance Center. I was informed by a representative that Mazda’s position has not changed on the warranty. Received email from Mazda stating
I regretted to read that the actions of Courtesy Mazda may not have lived up to your expectations, nor ours. Please understand, every Mazda dealership is independently owned and operated, and, as such, solely responsible for the sales transactions they provide. The copy of Section B: Disclosure Made In Compliance with Federal Truth-In-Lending Act, shows a manufacturer’s rebate of $3,250.00
November 1, 2005, telephoned Courtesy Imports, asked to speak to the general manager and was told that he was gone for the day, Bill Waugh, the salesman, was not available and I left a message for Jim the finance man to call me back.
November 8, 2005, called and asked for Jim around 10:30 AM and was informed that he was not in his office yet. Called Jim Roberts again at 4:26 PM and left a message to call me back. Called Mazda, there position has not changed on the warranty.
November 9, 2005, called Courtesy Imports, I asked to speak to the sales manager, the man did not identify himself, except to say he was one of the sales managers. I asked him if they had made any progress on the 4 year, 50,000 mile bumper to bumper warrant for the 2004 Mazda6 Sport Wagon. He said that he did not know anything about that and I would have to talk to the salesman, Bill, but he would not be in until 1:00 PM tomorrow.
November 17,2005, received email from Mazda stating “To clarify, our system shows Courtesy Mazda in Henderson, NV, retailed the vehicle on 8/27/04, thus starting the warranty (or in-service date) on 8/27/04.
November 21, 2005, I spoke with a investigator for the Nevada DMV. According to him, a vehicle with less then 2500 miles is considered a “new vehicle“, and “retailed” means the vehicle can be a demo, or loaner, I assume that he speaks for the DMV. He also stated that Keith, the man in charge of the finance department at Courtesy Imports was working with Mazda in order to get me the full 4 year, 50,000 mile bumper to bumper warranty. This process would probably take 2 or 3 weeks.
Called Keith At Courtesy Imports and left a message for him to call back, with in 5 minutes he returned my call. He stated that he had been talking to with Mazda, about having the full warranty reinstated for my vehicle prier to my purchase of the vehicle and Mazda was dragging there feet, but would not confirm in verbally that the warranty for any work done under the first year 12,000 mile bumper to bumper warranty would be covered. He also stated that I was talking to the wrong people at Mazda and he was talking to the right people. Other then that, he did not know anything about anything.
The documentation that I have, Purchase Summary Sheet, Section B: Disclosure Made In Compliance With Truth-In-lending Act states the vehicle is new and I paid new price. My car insurance company lists the vehicle as used.
It is my contention, that a thorough examination of Courtesy Imports sales transaction paper work, is warranted.
The legalities of this transaction is unknown to me at this point, but I contend Courtesy Imports has crossed ethical lines in the sale of this vehicle.
Thank you for your attention to this complaint, sincerely.
November 28,2005 I spoke ever the phone to Keith, the Diresctor of Finance at Courtesy Imports. He stated that as of my purchase date, the vehicle has a full Mazda 4 year,50,000 mile bumper to bumper warranty.
November 30, 2005 received email from Mazda confirming Keith's statement.
I would like to take this oppertunity to sincerely thank my3cents.com for suppling the means to which I could share my experience with Courtesy Imports. Atta girl, atta boy all around.