City Furniture - Complaint About Product Quality and Terrible Customer Service

Bed and Customer Service - Complaint

Review by Chiguilipu on 2012-06-23

Rating:

SAWGRASS MILLS, FLORIDA -- I bought a bed from Ashley/City Furniture and to sell the product they were willing to deliver the next day and convinced me that I should buy a three year warranty in case anything happened my bed would be replaced immediately. Less than 2 week later the mattress fell because the base was not installed properly. Angie the sales lady said I had to deal directly with customer service and was not helpful and it has been 9 days and the problem is still not solved. The customer service representative whose name is Robert (he is not allowed to give his last name) was absolutely rude and almost disrespectful. They write a contract were the product can not be return but they make the whole experience terrible. I would never buy anything from City Furniture again and will tell everybody I know they should go anywhere else. In Florida we have many choices and any other would be better.