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AT&T DVR Will Not Record
Complaint
Review by cicrenshaw on 2012-06-23
Rating: 
SPRING, TEXAS -- I walked into an AT&T store a few days ago, and was presented with a great deal, I thought. I could lower my Internet and TV service by about 40% for 6 months and then by about 25% from then on. The DVR would be free, and the modem included a router, free. Sounded great. The man behind the counter was very nice and informative. The next day the tech man arrived, and it took two hours but he replaced my Comcast with AT&. The Internet was speedy, and the TV looked great. However, he did not help me set-up my local network, so I had to spend 1 1/2 hours on tech support to get that working that evening. Then I noticed that my DVD would not record. I was on tech support for another 2 1/2 hours to no avail. I get going up the line, and each tech person repeated what the others had done--reboot, redo whatever, but the just same things.
The people were very nice to a man (or woman), but nice has been overruled by incompetence. The last man left with no solution, and told me, after trying four (count them) DVR boxes, that AT&T programmers were working on a known bug, and if it did not cure itself by Monday (this was Thursday) that I should call back the original tech man who installed everything to let him know!! Incredible. In other words, there is no solution.
So, will there be a price break for having a service that does not work? I'll let you guess that one. I can't deal anymore with this until my schedule clears, which will be about a month, but then if the DVR still does not record, I'm back to Comcast. They cost more, but at least it worked!
The people were very nice to a man (or woman), but nice has been overruled by incompetence. The last man left with no solution, and told me, after trying four (count them) DVR boxes, that AT&T programmers were working on a known bug, and if it did not cure itself by Monday (this was Thursday) that I should call back the original tech man who installed everything to let him know!! Incredible. In other words, there is no solution.
So, will there be a price break for having a service that does not work? I'll let you guess that one. I can't deal anymore with this until my schedule clears, which will be about a month, but then if the DVR still does not record, I'm back to Comcast. They cost more, but at least it worked!
Comments:
Posted by jonthethird on 2012-06-23:
When I was installing, I NEVER touched customers equipment beyond the minimum to confirm signal. Computer, home networks, are personal items and I would expect the subscriber to have the basic knowledge on how to set up their equipment. After an installer pays for a computer "that was working perfectly until you touched it" he learns.
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