Spirit Airlines - Fooled AGAIN
Flight - Complaint
Needing to be in NJ for my granddaughter's highschool graduation June 13, I booked a flight with Spirit Airlines on April 9, after joining their $9 airfare program at a cost of an $59. I supposedly received the lowest fare for the flight I chose. The very next day, I was sent an email offering "graduation specials", flights for $19. Of course, my exact flight was listed. I was informed that I would have to purchase the tickets and wait until 7 days before the flight to cancel the original tickets I bought..ok..??? I continued to receive discount and specials advertising the exact date and flight that I had already purchased. What a slap in the face. After sending an email to Spirit Consumer services, a response was sent, stating some corporate gobbley gook! 7 days before my scheduled flight I called to cancel my flight, was directed to India, where, when I asked to speak with someone I could understand, was told "I can understand you". Really? After speaking with a CSR who informed me that since I was a member of the $9 fare club, I could not apply any other promotion to flight! WHAT? "I will let you speak with a supervisor" the polite voice stated. On hold again. The supervisor informed me that the tickets, and the $9 fare club were non-refundable. Hmmm. OK suck it up the saying goes.
The flight from Myrtle Beach to Atlantic City was uneventful.
The return flight, however was a different story. I was at the AC airport at 5am 6/19 (for a 6:50am flight). Along with about 200 other Spirit passengers. We were corralled in a red rope "pen" where we waited, not moving for maybe 10-15 minutes, adding customers, watching the chaos, chatting with other passengers. At some point a Spirit employee (director of traffic asked for a show of hands for Myrtle Beach fliers. Are we in kindergarten? "OK" she said. Lifting the stretchy red rope "Go under the rope and follow me". Dutifully we followed her, to stand in wait for another 10 minutes while she ran around like a crazy, disorganized woman.
We should have been on the plane by this time. Hadn't even checked in. I, as well as the people around us were informed that the flight was overbooked and we should go to the gate telling them that we did not have a seat. Oh, that right, I did not PURCHASE my seat when I booked my flight.
The people in front of me had bought their tickets 2 weeks before at a cost of $38.50!!! The gentleman behind me said the same. Neither were members of the $9 fare club by the way. The humiliation still doesn't end.
More chaos at the gate. My name was called and I was assigned a seat. I took a deep breath and went to my seat, which, did you guess it? was already occupied. I tried to maintain my composure, making a joke about sitting on someone's lap. Now I am standing at the front of the plane, waiting for my next direction. The people before me, and behind me were already seated. The "gatekeeper" then came in calling a mans name. No one answered. Still I stand, with the entire plane watching me, knowing we should have already been in the air. The gatekeeper returned, saying she had made a mistake, and although the 1st name was the same, the last name was Smithers, not Smith....Mr Smithers got off of the plane and I was assigned to his seat. Embarrassment, humiliation, exhaustion. This is how Spirit treats its customers. As I stated in previous correspondence with Spirit, When I read that Spirit has filed for bankruptcy, I will nod in understanding.
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