Kenmore - Cheaply made parts
dishwasher model 66513973K010 - upper rack glide adjuster - Complaint
We have owned our beloved stainless, ultra quiet, Sears Kenmore dishwasher (model 66513973K010) for just over 1 year and absolutely love it...until three days ago when I pulled out the upper rack to empty dishes and the rack fell onto the dishes below!
The prongs used to hold the side adjusters to the wheel (therefore, keeping the wheels in the wheel glide) had become brittle from use and suddenly broke off - on all 4 wheels!
Now, this dishwasher is considered to be top of the line and is used only by my husband and myself approximately 4 times a week. Why are the most important parts that hold up a whole rack of glasses made of cheap plastic? Parts should last far longer than 1 year.
The plastic molded part cost $24 - per side! Oh, did I mention, Sears shipping for these lightweight parts cost me $10.99? Outrageous!
This experience has made us re-think our loyalty to Kenmore appliances.