Work Out World Informative - Dishonest practices and unethical company
MIDDLETOWN, NEW JERSEY -- If you are interested in poor customer service, and a company that is out to make a buck at the dispense of the company's integrity and fair business practices, by all means join. After being a member for over a year, I was given misinformation regarding their cancellation policy, and when I informed management about the misinformation I was given, they told me that since they were not privy to the conversation they could not do anything for me.
Customer knows best does not apply.
I called them a month ago when they were still charging my card after having cancelled my membership and they told me that I would still be charged for 90 days. When I questioned them on this, they said that was the policy. So, today, a month later, I called them again to question it yet again and I was told by Bernadette that the policy was that I needed to provide documentation of my new address and that they would then stop charging me AFTER they receive the documentation. When I told them that I had inquired a month ago about this matter and was not given that option, they gave me the run around saying that even though they have documentation of my call to them they cannot verify what was said and therefore cannot refund my money. Are they nuts!! I was a paying member for a year and a half, filled out the appropriate cancellation paperwork at the club, was under no legal obligation to continue services with them as it was past the 1 year initial membership period, and they are treating me like I am trying to pull the wool over their eyes. The woman's tone was completely insincere and unsympathetic and she was spewing one excuse after another without any offers of concession or resolution. I am sorely disappointed, thoroughly disgusted, and happy to no longer be a member of their gym.
And lastly, I just looked at my contract which was for 12 months only. After that it is month to month. I fulfilled my 12 months obligation, and now at 19 months I am no longer liable for the terms of the 12 month contract. I jus filed with the BBB and will take it up with the Attorney General if need be. It is my experience that Work out world is extremely dishonest and will bend the truth and mislead the consumer in order to make a buck.