AUSTIN, TEXAS -- This is just a fair warning to anyone considering buying a Dell product. Last year I purchased a laptop from Dell and within a few months had problems with it spontaneously shutting off, not shutting down, but off like a light bulb, with no warning.
Dell support, a whole issue in itself, walked me through a seemingly endless diagnostics routine. Everything checked out fine. We ended up just doing a system restore. They theorized that it was because the computer lid was closed prior to the shutdown process completing. This was ridiculous, a total BS guess.
Within a week the computer was up to its same old tricks. If I held perfectly still it might stay on but if I placed the laptop on my lap, of all places, it would shut off at the slightest movement. Back on the phone with Dell CS. They didn't keep any notes from my previous call so I had to start all over again with them. Once I refused to do the diagnostics again they conceded to send me a box to ship it back in.
2 weeks later the box returned and within a few weeks it was back to the same old story. I suffered through this for about 6 months because I just can't afford to be without a computer for weeks. But after a while I can't take it anymore and call them again
Back on the phone with CS and again, no history. Disconnected me a couple times just to make my experience complete. They resolve to send another box for me to ship it back in but I tell them that I am nearing the end of my warranty and am concerned that I will get it back and within days my warranty will expire leaving me no time to evaluate if it is indeed fixed this time. Here is where it gets important to get it in writing from Dell. The CS tech assures me (more than once as I made him repeat it) that if the same problem persists they will fix it free of charge outside of the warranty.
I send it back and, well, you know what happens next. A few weeks after getting it back it does the same thing but now I am outside the warranty period. But that's ok, right, because the CS tech assured me they would stand by their product.
Today they told me that they cannot offer me a free repair, not that I even believe at this point that they can repair it or ever even made an honest attempt to in the past. What they can do is refer me to the out-of-warranty repair folks who I can pay to once again fail to repair my computer.
If you are thinking about buying a Dell, please, keep shopping. They don't care about you. If your computer breaks while under warranty I seriously doubt that they will make any effort to honestly repair it.