Customer No-Service at Delta Air Lines
Delayed Baggage - Complaint
ATLANTA, GEORGIA -- I was scheduled to fly from Atlanta to JFK to Accra, Ghana. Weather delays meant I would miss flight from JFK to Ghana. So I re-booked on a flight to Amsterdam (where I could connect to Ghana).
For three days I tried to find my bags through the Delta system. No luck and no help from Baggage Services or the Diamond Medallion help desk.
I am a Diamond Medallion (highest level of frequent flier) and a 'Million-Miler.' My complaint concerns the lack of 'ownership' about my issue by both departments of Delta and an unwillingness to truly help (instead, Baggage Services told me to wait until I arrived in Ghana to file a form and Diamond help desk told me their services were really about reservations...which is not what the literature states...).
If a Diamond Medallion can't receive true customer service, then what happens to the occasional flier who has no 'status' with Delta?
Even though I receive fewer miles, I generally try to travel on one of Delta's partner airlines because I receive more attention, better seats and better service.