Consumer Cellular - Phone is good, support is...well, not as good as expected
Motorola Bravo - Consumer Cellular - Complaint
RENO, NEVADA -- I had it with AT&T's dismal, overseas customer service. I was happy to pay an ETF to get them out of my hair.
I am deaf. AT&T offers a text-only plan for $30 per month, the plan is decent for the average adult; but, on non-smartphones. AT&T is killing the AIM feature on non-smartphones beginning June 28, 2012. AIM is my method used for calling taxis when needed; because I travel a lot, the AIM was quite valuable to me. After 3 extremely difficult relay calls with AT&T, I decided to pull away. What were my options? I looked at some other national carriers and the pre-paid carriers that I don't trust.
Consumer Cellular does offer an Android phone. I chose a non-voice plan and data that will cost me the same amount I paid AT&T for a non-smartphone. The only issue I have with them is a text alert I receive on the phone after I power it up. The alert tells me that I have exceeded my voice usage. When I look at my usage, I see there is none. I write detailed information to them, but they can't tell me why I get the alert. They tell me that my alerts have been disabled since last week. The last response was in English as a second language - it did not make sense; overseas or not, the phone and customer service still beats AT&T hands down. By the way, I added AIM from Google Play the day the phone was activated.