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Consumer Cellular - Phone is good, support is...well, not as good as expected
Motorola Bravo - Consumer Cellular - Complaint
Review by hasani202 on 2012-06-25
Rating: 
RENO, NEVADA -- I had it with AT&T's dismal, overseas customer service. I was happy to pay an ETF to get them out of my hair.
I am deaf. AT&T offers a text-only plan for $30 per month, the plan is decent for the average adult; but, on non-smartphones. AT&T is killing the AIM feature on non-smartphones beginning June 28, 2012. AIM is my method used for calling taxis when needed; because I travel a lot, the AIM was quite valuable to me. After 3 extremely difficult relay calls with AT&T, I decided to pull away. What were my options? I looked at some other national carriers and the pre-paid carriers that I don't trust.
Consumer Cellular does offer an Android phone. I chose a non-voice plan and data that will cost me the same amount I paid AT&T for a non-smartphone. The only issue I have with them is a text alert I receive on the phone after I power it up. The alert tells me that I have exceeded my voice usage. When I look at my usage, I see there is none. I write detailed information to them, but they can't tell me why I get the alert. They tell me that my alerts have been disabled since last week. The last response was in English as a second language - it did not make sense; overseas or not, the phone and customer service still beats AT&T hands down. By the way, I added AIM from Google Play the day the phone was activated.
I am deaf. AT&T offers a text-only plan for $30 per month, the plan is decent for the average adult; but, on non-smartphones. AT&T is killing the AIM feature on non-smartphones beginning June 28, 2012. AIM is my method used for calling taxis when needed; because I travel a lot, the AIM was quite valuable to me. After 3 extremely difficult relay calls with AT&T, I decided to pull away. What were my options? I looked at some other national carriers and the pre-paid carriers that I don't trust.
Consumer Cellular does offer an Android phone. I chose a non-voice plan and data that will cost me the same amount I paid AT&T for a non-smartphone. The only issue I have with them is a text alert I receive on the phone after I power it up. The alert tells me that I have exceeded my voice usage. When I look at my usage, I see there is none. I write detailed information to them, but they can't tell me why I get the alert. They tell me that my alerts have been disabled since last week. The last response was in English as a second language - it did not make sense; overseas or not, the phone and customer service still beats AT&T hands down. By the way, I added AIM from Google Play the day the phone was activated.
Comments:
Posted by Alain on 2012-06-25:
Thank you for a very good and informative review! Sharing this information with your fellow consumers will doubtless be very helpful in their selection of a cell phone service!
Posted by Anonysara on 2012-10-18:
I used consumer cellular for 1 and 1/2 years. This passed month, I noticed that calls I did not answer are charged 1 minute. Even if you don't answer the call the company puts 1 minute of usage on your bill subtracting it from the minutes allowed per your plan. Out of 68 minutes used, 25, were minutes of unanswered calls. I quickly changed to AT and T Mobile with 450 minutes at $40.00/month, 5000 roll-over minutes and unlimited calls in the US on weekends. The phone works 100 times more clearly than my Doro410, and I can hear all the numbers of a phone number from a caller. You get what you pay for-no doubt about it!
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