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Mc Donald's - Order Is Always Wrong.

Two Mc Doubles - Complaint
Review by Lolacola1984 on 2012-06-25
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
WEST SAC NEAR IKEA, CALIFORNIA -- Drive thru was very unorganized. Didnt have my order when approaching the window to pay..get food and its not extra pickle extra onion on both hambugers. How hard is it to make that really? And going back to discuss with manager he argues and hesitates to comp the food...get the food and the order is still wrong with no onion or pickles on the burger! Help! I don't know what to do
Comments:5 Replies - Latest reply on 2012-06-26
Posted by lexophiliac on 2012-06-25:
I would expect them to put extra pickles and onions on it when brought to their attention that the order was incorrect, I would not, however, expect it to be ready every time I get to the pay window, and I would not expect it to be comped. Try a different McDonald's.
Posted by trmn8r on 2012-06-25:
If they can't make the food right, which they apparently can't, I would take my business elsewhere.
Posted by GenuineNerd on 2012-06-26:
Or order inside next time...this way, you can observe the crew putting your order together, and inspect your order in front of the crew members.
Posted by lexophiliac on 2012-06-26:
GenuineNerd - I have never been to a McDonald's where I have had a view of the grill and prep area and was able to see them assemble my burger.
Posted by KevinTX on 2012-06-26:
Yep, we have things like this happen too. My daughter doesn't want APPLES in her Happy Meal.. and you would think I was speaking Russian when I request ONLY FRIES, NO APPLES when we order. 9 out of ten times we get apples... OR, this is funny, they simply REMOVE the apples and leave the tiny fries (instead of giving two fries or a larger fry).... sometimes you just have to laugh :) One time the girl argued with me, I said, "No, that's not how it's supposed to work, we said NO fries, so that doesn't mean REMOVE the apples and hand it back to me... I could do that myself... what your team usually does it sub' it with another fries..." BLANK LOOK. LOL.

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