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HP - Office jet all in one
black ink cartrige - Complaint
Review by visionone on 2012-06-25
Rating: 
PALO ALTO, CALIFORNIA -- I have a 4500 all in one office jet and the ink cartridge goes empty in no time. # 901 black bought 5/8/2012 may have made 10 copies went on 2 week vacation had may be 9 faxes come in, was working for may be 3 more copies and than blank. It appears that I might have gotten an old or half empty cartridge.
The 1. Customer Serv. Person told me that my nothing is wrong with the ink but that my HP copier has to be replaced as it uses to much ink. He referred me to an other # 1 800474 6836 here I spoke to James today and he made me push all kinds of buttons to clean it but no ink came out and told me some one must have used the printer while I was on vacation. I am the only person in the office and the only one with a key. Than he told me to up grade my copier which I will not do as it is barely 1 year old well that is old he said and than he said I should buy an other black ink cartridge. Very unhelpful. The color was working fine all this time. I use HP for the last 15 years plus at home and in the office but this is my last printer no more to many cartridges and the scan function never worked either I even called in about it but no realy helps.
The 1. Customer Serv. Person told me that my nothing is wrong with the ink but that my HP copier has to be replaced as it uses to much ink. He referred me to an other # 1 800474 6836 here I spoke to James today and he made me push all kinds of buttons to clean it but no ink came out and told me some one must have used the printer while I was on vacation. I am the only person in the office and the only one with a key. Than he told me to up grade my copier which I will not do as it is barely 1 year old well that is old he said and than he said I should buy an other black ink cartridge. Very unhelpful. The color was working fine all this time. I use HP for the last 15 years plus at home and in the office but this is my last printer no more to many cartridges and the scan function never worked either I even called in about it but no realy helps.
Comments:
Posted by Alain on 2012-06-25:
HP has experienced some problems with the quality of their equipment and service in recent years. Your review is appreciated. It may be that their management problems are effecting their products and service.
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