Continental Airlines Complaint - safety
HOUSTON, TEXAS -- My 17 year old daughter had a pair of school scissors confiscated from her backpack on a recent flight from Philadelphia to Houston, which was fine. Unfortunately, she had taken the same scissors in her backpack on the plane from Houston to Philadelphia. Also, from Houston to Philadelphia, our ID's were only checked once.
To help keep me as a potential future customer, I would like the following:
My husband, who is a Platinum Elite Frequent Flyer member, said that you wouldn't care if I bothered to tell you about it. I just want to think that you do take it seriously.
At the very least I would like a response from your company regarding this incident. Thank you for your time.