Bay State Ford - Bad Dealership, Illegal Sales Practice, False Advertising
Used Car Sales, General Car Sales, Management - Complaint
EASTON, MASSACHUSETTS -- Horrible, Dishonest, False Advertising, Illegal Sales Practice. Spoke with Greg, Brett and Leo for 1 week prior to driving 3 hours to Baystate Ford in Easton, MA to purchase their advertised used vehicle.
My husband is a disabled veteran, and I have a traumatic brain injury.
Greg reduced the trade-in price for our vehicle by $4,000 after we arrived. We were told their used truck we ended up purchasing from Baystate Ford was Fully Serviced, and Safety Inspection Passed. Greg and Brett even had their so-called service manager come out and confirm this vehicle had been inspected. Turns out this guy was the oil change dept. manager only.
We were told all their vehicles have a 60 day warranty, this is printed on their website. The truck we purchased was delivered 5 days later to our home, as it was not ready while we were at the dealership. We drove it 20 minutes, and it broke down, being rendered undrivable.
It had to be left at our local repair shop. We had our own safety inspection performed, only to find the truck needed entire front end suspension replacement, the power steering radiator reservior was completely empty, rusted and leaking everywhere - completely visable at eye level. If a safety inspection had indeed been performed by Baystate Ford, this would have been easily seen, as stated by our mechanic. Baystate Ford refused to honor their warranty, and refused to pay for the needed repairs. After numerous discussions, with each phone call being passed on to the next saleperson, Baystate Ford tried to manipulate us to pay the $2800 repair bill. On the next phone call, a $500 discount on their $2800 extended warranty policy was offered, as long as we paid for the bill.
We had been told previously we could only purchase their extended warranty program at the time of the sale, 5 days prior. Why Offered Now? On the next phone call, it was "Ok, we will pay the bill but you still pay Baystate Ford $500. We mentioned the Attorney General's Office, the D. M.V Dealer and Repair Complaint Division, The Massachusetts Lemon Law, and the Department of Consumer Protection Department of MA, The Better Business Bureau and Baystate's own written warranty only required the buyer to pay $100 in the event of repairs. They then agreed to pay the bill.
Now, Baystate Ford will not pay for the Enterprise car rental we were forced to take on during the repairs for 5 days, as they originally agreed to do, when we first reported the truck broken. Enterprise even ackowledged Baystate Ford has a charge account with them. We were passed from Greg, to Leo, to Bill with each conversation, None taking reponsibility, all making excuses and arguing, None returning any phone calls.
We have filed complaints with all the govenment agencies listed above, filed suit, and have notified corporate headquaters of their illegal activity, false advertising, and unprofessional sales staff. Do Not Buy From This Dealership. It Is As Bad As It Gets.