Kmart - Refund Complaint
Men's Schwinn Bike - Complaint
NORTH CHARLESTON, SOUTH CAROLINA -- I buy a bike at KMart. The following week it goes on sale. I make the call to see if I can get a refund of the difference between what I paid and the sale price. Because it is more than 7 days since the purchase (it's been 9 days), they WON'T refund the difference. BUT if I want to bring the bike back they will give me a full refund. Does anyone at KMART have any brains. How stupid. I'll bring it back, get my money and go to your competitor to buy a bike.
When I spoke with the customer service people on their 800 number, they told me it was up to the store manager to make the call on whether or not to refund the difference. When I called the store manager (who did not give me her name on the phone), she said absolutely not. If it's outside the 7 days they will not refund.