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Jack In The box - Customer Service on Take-Out Food
Complaint
Review by lindamoore11 on 2012-06-26
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3459 ALTAMESA, FORT WORTH, TEXAS -- I like your many choices of food that you have on your menu, but I don't like the customer service I receive on take-out food at location 3459 Altamesa, Fort Worth, Tx. I haven't eaten there in a while because of the same reason, but I thought maybe by now it might have changed. I went to the store on 06/24/2012 and ordered 1 Jr Jack value meal and a total of 4 Tacos (time:6:49) and at this time they were not busy. I got home and and did not receive my tacos.
This is the reason I quit going there before. I live about 2 miles round trip and I don't like eating my food cold, because I have to go back to pick up the rest of my order and all they can say without remorse that they are sorry. I have worked at a bank for 16 years and dealt with people all the time. I appreciate your time on this. Thanks, Linda Moore
This is the reason I quit going there before. I live about 2 miles round trip and I don't like eating my food cold, because I have to go back to pick up the rest of my order and all they can say without remorse that they are sorry. I have worked at a bank for 16 years and dealt with people all the time. I appreciate your time on this. Thanks, Linda Moore
Comments:
Posted by andbran on 2012-06-26:
my suggestion is to check your order before you leave. honestly any apology a manager makes is just lip service.
Posted by trmn8r on 2012-06-26:
If you wish to keep patronizing this location, it would be a great offensive maneuver to check your bag before you leave. You shouldn't have to do so, but at a fast food joint change may be a long time coming.
Posted by madconsumer on 2012-06-27:
jack in the box has sold tacos for at least 25 years. i have eaten them when i lived in dallas.
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