Sears - Trying to schedule a service appointment under warranty
Kenmore Dishwasher - Complaint
BISMARCK, NORTH DAKOTA -- I thought I was calling the local store, but was rerouted multiple times to a call center in Arizona where I was finally connected to a person. It took about 1/2 hour to get a person to schedule a repair person to come fix my new Kenmore dishwasher that is making strange noises. It was one of the most irritating experiences I've ever had. I've been happy with the dishwasher and the person who installed it and the professional store services. I told the lady in AZ it seemed it would be simpler to be able to call the store and have them schedule a local repair person ( the thing she finally did), but she couldn't even comprehend my statement. She said they weren't trained in the technical side just like she wasn't trained in sales....ridiculous. She wasn't going to fix my dishwasher from AZ. Very hard to keep patience with ignorance.