Lazy Boy Furniture Galleries - Poor Customer Service!
Sofa/Sleeper - Complaint
SANTA ROSA, CALIFORNIA -- We purchased a leather sleeper with an upgraded mattress, the sleep air mattress. We waited the expected wait time 8-10 weeks and picked up the purchase ourselves. We have a narrow driveway and some extra large trucks have trouble getting through and the salesman did not know what kind of trucks they have for delivery. Upon picking up the couch we talked with the warehouse person who showed us the trucks that would definitely fit in our driveway and we wished we had paid the delovery fee. Anyway, we got the couch and opened up the sleeper to find the standard sleeper mattress. We called the salesman who forgot to write the order with the upgraded mattress and proceeded to tell me he would reorder the correct mattress that we paid extra for and that would take 10 weeks.
Oh and don't sleep on the mattress or unwrap it or we can't take it back. What?!? Really? We have company coming. We go and buy an air mattress for relatives that were coming frustrated we can't use our new sleeper. About 8 weeks later our new mattress is here and the warehouse is refusing to deliver unless we pay $75 for delivery. We would normally pay but the principle is the lack of customer service! We have waited 18 weeks now and they should go out of their way to compensate us for their mistake and deliver the mattress-free! Will not ever buy furniture from them again and will be sure to spread my story!