Priceline FRAUD in Hotel Ratings
4 Star Hotel- Not - Complaint
SETAUKET, NEW YORK -- Priceline CANNOT be trusted to rate hotels. After bidding on a 4 star hotel in Chicago, we were booked at a lovely little Boutique Hotel that is NOT 4 star by any stretch of the imagination. The room is 8 foot by 8 foot for god's sake, in which they squeezed a queen sized bed. (Don't forget, your bid ONLY gets you the smallest accommodation). THAT alone is no one's idea of a luxury hotel. It was claustrophobic. I don't care how clean and nice the staff, if it isn't commodious or luxurious, it is NOT a 4 star hotel.
The Hotel Felix is on the fringe of the North River area and despite the fact that a woman was murdered there on the 12th floor a few months ago, it is a great 3 Star Hotel. We bid $125 on the room, which was reasonable for a 3 star hotel, but honestly, a Holiday Inn Express gives you that PLUS two double beds, a room twice the size AND free breakfast. The staff is very nice and the rooms are clean. The down side is that there is a very small lobby, narrow hallways, TWENTY DOLLAR movie rental in the room - a REAL rip off, free coffee WHEN they fill the carafes, sometimes you get soap and shampoo, sometimes not. They say there is a spa and exercise room, but we were not in the mood to stick around any more than we had to. All the REAL 4 star hotels and attractions are a cab ride away in the loop area.
After bidding and getting the Hotel Felix, a hotel we had never heard of, we read the reviews and were very unhappy. For our vacation to Chicago, we wanted a 4 star experience. We contacted Priceline at least a DOZEN times asking them for an upgrade to a REAL 4 star hotel, but they held firm, insisting that Hotel Felix is a 4 star hotel. Any one with an ounce of travel sense knows that this hotel does NOT COMPARE to the Hilton or Sheraton or Marriot. Either the Priceline people are very UNINFORMED or they are very FRAUDULENT. We contacted the hotel directly, and they said that no accommodations could be upgraded until we checked in...but it did not look good as far as availability for a slightly larger room. SO we were STUCK.
The lesson- KNOW that Priceline bidding is a CRAP SHOOT. But better yet, call the hotels directly and do the bidding yourself!