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GM Parts Giant.com - Poor Customer Service on Parts Damaged in Shipping
Rooftop Rails for 2010 GMC Terrain - Complaint
Review by bruce.d.wright on 2012-06-27
Rating: 
BELLFLOWER, CALIFORNIA -- I ordered the 6 parts needed to install rooftop rails on my GMC Terrain on May 2 2012. They arrived on May 12 but the 2 main parts had both of their plastic ends broken off. The reason appears to be that there was packing material on only one end of the box so too much weight was put on the exposed end of the rails causing them to break. We emailed the company in the required 3 days and a customer representative named Eric requested photos of the damaged parts, which we immediately sent.
Waited 4 days and sent an email requesting an update, waited 2 more days and sent another email, waited 4 more days and sent another email. Eric replys that he had not got the pictures over to the warehouse and that another guys would call today. No call came so I asked for the name of Eric's supervisor and phone number. The next email gives me instructions for returning the parts and states that if they are damaged I won't get a refund and will have to pay the shipping to get them back. Is this guy out of his mind?
Waited 4 days and sent an email requesting an update, waited 2 more days and sent another email, waited 4 more days and sent another email. Eric replys that he had not got the pictures over to the warehouse and that another guys would call today. No call came so I asked for the name of Eric's supervisor and phone number. The next email gives me instructions for returning the parts and states that if they are damaged I won't get a refund and will have to pay the shipping to get them back. Is this guy out of his mind?
Comments:
Posted by trmn8r on 2012-06-27:
The communication in this case is horrible. Based on what you wrote the warehouse guy doesn't even know they were damaged in being shipped to you. Before I sent them back, I would keep bugging them until they send something that at least admits that I allege the items were damaged in transit to me.
Posted by run from them on 2012-12-18:
your best bet is not to purchase from this company, they sale reconditioned and broken parts as new. Then they try to talk to you like an idiot.
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