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Amex - Take my money please!
Account payments - Complaint
Review by Markus61 on 2012-06-28
Rating: 
WORLDWIDE -- Just got off the phone to pay my Amex statement and man, the hoops I had to jump through!!
20+ minutes to pay a $3000 statement and why??? Well, after using the automated service which requires your card number and PIN, I then requested to talk to an "Account Professional" who asked me a whole series of private inf which was all correct. I was then asked to provide the 4 check digits on the card which HELLO they haven't sent me yet. I said " but you haven't sent it yet".
I also kept reminding them I wanted to MAKE A PAYMENT and that I wasn't a charity worker trying to offload some loose coin and pay some random Amex account.
Summary: totally absurdly ridiculous and massively time wasting.
Is the aim of this tactic to make you late cause you don't have the "check digit" on the card you want to pay so that interest is applied due to not paying on time?
Very very poor-get a Visa card
20+ minutes to pay a $3000 statement and why??? Well, after using the automated service which requires your card number and PIN, I then requested to talk to an "Account Professional" who asked me a whole series of private inf which was all correct. I was then asked to provide the 4 check digits on the card which HELLO they haven't sent me yet. I said " but you haven't sent it yet".
I also kept reminding them I wanted to MAKE A PAYMENT and that I wasn't a charity worker trying to offload some loose coin and pay some random Amex account.
Summary: totally absurdly ridiculous and massively time wasting.
Is the aim of this tactic to make you late cause you don't have the "check digit" on the card you want to pay so that interest is applied due to not paying on time?
Very very poor-get a Visa card
Comments:
Posted by MRM on 2012-06-28:
It'll probably be easier if you pay online.
Posted by trmn8r on 2012-06-28:
I don't understand why you don't have a card yet. Is this a balance transfer situation?
Whatever is going on, it sounds like a special case that won't be repeated since one can assume you will receive a card by your next statement.
Due to privacy laws that are stricter than ever, security measures to verify identity can seem intrusive and arbitrary. But they are mostly dictated by laws the company is following.
Whatever is going on, it sounds like a special case that won't be repeated since one can assume you will receive a card by your next statement.
Due to privacy laws that are stricter than ever, security measures to verify identity can seem intrusive and arbitrary. But they are mostly dictated by laws the company is following.
Posted by madconsumer on 2012-06-28:
i pay both my personal and business amex payments via online. it is easy to sign up, and even easier to make a payment. simply use your card number, verify the address details, and your online account will be created.
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