Lowe's Home Improvement - No service
washer - Complaint
ALPHARETTA, GEORGIA -- I purchases a high end washer from Lowes six months ago. It broke (the hinge at the lid separated and the machine will not close). When I was directed to the service dpt, which is outsourced, I spent 4 hours trying to reach someone. When reached, their "system was down" and could not schedule any appt. After 8 hours of trying, and appt was scheduled for the following morning. The following morning, the technician called to cancel the appt due to a personal issue. Again, the service dpt did not answer the phones. When I spoke to a store manager, he looked into it but offered no choice but to reschedule to another day. I find it incredulous that a company as large as Lowe's would outsource their service to someone with only one technician available. I will never purchase any appliance from Lowe's again.
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